Shop FAQ

WHEN WILL MY ORDER BE DELIVERED?

Our current order processing time is 3-4 weeks. For pre-orders, the items will ship at the time indicated on their listing. Thank you so much for your patience with us during this time! During holidays, please allow for longer processing time due to the high order volume. Once shipped, you'll be emailed a tracking number.

During our summer months, please keep an eye on your tracking number to minimize the length of time your package spends in the box on your doorstep. We are unable to replace items due to melting.

CAN I EXCHANGE MY PAGE OVERLAYS FOR A DIFFERENT SIZE?

If you purchased the wrong size and would like to exchange your order, please email us at readingportalco@gmail.com within 48 hours and we will edit your order. Unfortunately we do not accept exchanges after 48 hours. 

CAN I PURCHASE A PRE-ORDER ITEM AND AN ITEM IN STOCK AT THE SAME TIME? 

Yes, but your order will be shipped when all the items become available. If you would like certain items before the pre-order date, please purchase them separately.

CAN I COMBINE MULTIPLE ORDERS TOGETHER?

No, we cannot combine multiple orders together. Please purchase all of your items that you would like together.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide!

I HAVE MORE QUESTIONS.
Please see our store policies page before sending an email.